Frequently Asked Questions
Everything you need to know about your TOG24 order and gear.
How long does shipping take and what are the costs?
We offer standard delivery within 3-5 working days and next-day delivery options for urgent orders. Shipping is free on all orders over ÂŁ50 within the UK.
What is your return policy for outdoor clothing?
We offer a 28-day return period for all items, provided they are in their original condition with tags attached. Returns can be processed via our online portal or at any TOG24 standalone store.
Are TOG24 products covered by a warranty?
Yes, all our products come with a 12-month guarantee against manufacturing defects. We take pride in the durability of our gear and will replace or repair faulty items within this period.
How do I know which size to order?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our charts, as outdoor gear is often designed for layering.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also support PayPal, Apple Pay, and Klarna for flexible payment options.
How should I care for my waterproof jacket?
To maintain performance, we recommend washing with a technical cleaner like Nikwax rather than standard detergents. Avoid fabric softeners and tumble dry on a low heat to reactivate the DWR coating.